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Privacy Policy

Last update: 11/08/2025

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1. Data Controller

In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), the following information is provided:

  • Owner / Data Controller: Chicane Tenerife S.L.

  • Tax ID (CIF/NIF): B19338433

  • Registered address: Carretera General Al Porís 1, 38589 Arico Viejo

  • Email: info@fisiopilatestine.es

  • Telephone: +34 683 24 72 81 

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2. Data We Collect

We may collect the following personal data from you:

  1. Identification data – name, surname, date of birth.

  2. Contact data – email address, telephone number, postal address.

  3. Payment data – billing address, transaction details (processed securely via third-party payment providers; we do not store full card numbers).

  4. Health-related data – limited to information necessary to determine your suitability for Pilates or physiotherapy sessions (only when voluntarily provided).

  5. Account data – username, password, membership preferences.

  6. Technical data – IP address, browser type, device information, and usage statistics for the website and app.

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3. Purposes of Data Processing

Your personal data will be processed for the following purposes:

  • To manage bookings, memberships, and payments.

  • To provide Pilates and physiotherapy services.

  • To manage your account and provide access to the website/app.

  • To send transactional messages (booking confirmations, schedule changes).

  • To send promotional communications (only if you have given explicit consent).

  • To comply with legal obligations (tax, accounting, and health/safety regulations).

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4. Lawful Basis for Processing

We process your personal data on the following legal grounds:

  • Performance of a contract – to provide the services you request.

  • Consent – for marketing communications and processing health-related information.

  • Legal obligation – to comply with applicable laws.

  • Legitimate interest – to improve our services, prevent fraud, and ensure security.

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5. Data Retention

We will retain your data for as long as it is necessary to fulfil the purposes for which it was collected and to comply with legal obligations.
When data is no longer required, it will be securely deleted or anonymised.

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6. Sharing of Data

We will not sell your personal data.
We may share data with:

  • Payment service providers (for processing payments).

  • IT and hosting providers (for website/app operation).

  • Legal or tax authorities (when required by law).
    All service providers process your data under confidentiality agreements and in compliance with GDPR.

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7. International Data Transfers

If we transfer personal data outside the European Economic Area (EEA), such transfers will only occur where adequate safeguards are in place, such as the European Commission’s Standard Contractual Clauses.

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8. Your Rights

You have the following rights under GDPR:

  • Access – to request a copy of your personal data.

  • Rectification – to correct inaccurate data.

  • Erasure – to request deletion of your data.

  • Restriction – to limit processing under certain conditions.

  • Portability – to receive your data in a structured, machine-readable format.

  • Objection – to object to processing, including for marketing purposes.

  • Withdraw consent – where processing is based on your consent.

To exercise these rights, contact us at: info@fisiopilatestine.es and include proof of identity.

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9. Security Measures

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

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10. Cookies

We use cookies and similar technologies to improve website/app performance and user experience.
For more details, see our Cookie Policy.

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11. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website/app with the updated date.

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12. Complaints

If you believe your rights have been violated, you may lodge a complaint with:

  • Agencia Española de Protección de Datos (AEPD) – www.aepd.es

  • Your local data protection authority (if you reside outside Spain).

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